Privacy Policy

Who we are

Go Chicha is a premium coconut shisha charcoal brand operated by Kassab Go Trading SARL, headquartered in Lebanon. This policy explains how information is handled when you visit gochicha.com or contact us.

What we collect — and what we don't

Our website does not require accounts, does not set its own tracking cookies, and does not store form submissions on our servers. When you use our contact form, it opens your own email application — your message travels directly from you to our inbox, not through a website database.

When you contact us by email, phone, or WhatsApp, we receive the information you choose to share (such as your name, contact details, business information, and your message). We use it only to respond to your inquiry and manage our business relationship with you.

Analytics

We use our hosting provider's privacy-focused performance analytics (Netlify) to understand aggregate site performance — page speed and visit counts. This does not build personal profiles of visitors.

Third-party services

Some content on our site is delivered by third parties, which may receive standard technical data (such as your IP address) when your browser requests it: Netlify (website hosting), Google Fonts (typography), our image delivery network, and YouTube (embedded videos, loaded only when you press play). WhatsApp links open the WhatsApp service, which is governed by its own privacy policy.

How long we keep information

Business correspondence is retained for as long as needed to serve our commercial relationship and to meet legal or accounting obligations, after which it can be deleted on request.

Your rights

You may ask us at any time what information we hold about you, request a correction, or ask us to delete correspondence that we are not legally required to keep. Contact us using the details below and we will respond promptly.

Children

Our products and website are intended for adults and business buyers. We do not knowingly collect information from minors.

Changes to this policy

If we change how we handle information, we will update this page and its date. Continued use of the site after changes means you accept the updated policy.